Payment Policies

General Therapy Services Policies

Payment:

Payment is required at the time of service. Calming Communities, PLLC requires a credit card on file for payment and for missed appointments. Please notify your therapist if you would like to use another form of payment or update your card on file. You are also able to make these changes on the billing platform (Headway or Mentaya).

Refund:

Payments are due at the time of service and will not be collected early. No refunds are made after collection, except due to error on the part of the company or billing system.

Cancellation:

Please remember to cancel or reschedule 24 hours in advance. You will be responsible for the entire fee if cancellation is less than 24 hours.

Insurance Overpayment:

We do our best to accurately charge your copay based on the information reported by your insurance at the time of your appointment. Unforunately, it is common for insurances to misreport this information. In the event of underpayment, the client is responsible for paying the balance due before the next appointment. In the event of overpayment, the company will return the amount overpaid to the client in the form of a written check.

Disputed or Returned Payment:

Customers may not dispute payments through their credit card company, but should contact Calming Communities, PLLC regarding concerns about inaccurate charges. All returned payments or disputed charges will be charged a $35 fee. No services will be provided to the customer until both the original charge AND the $35 fee are fully paid.

Payments over $300:

Payments over $300 must be made in the form of a cashier's check. In the event this payment requires the therapist's attendance at an event, it is due 7 days before the event.

For more information please see the full Practice Policies Document or contact Robyn Reyna at robyn@calmingcommunities.com.

Training Services Policies

Refund:

All refund requests must be made in writing within 15 days of the purchase, and no less than 14 days before the date of the course. Every effort will be made to achieve resolution, including, but not limited to: refund of fees, substitution of course purchased, credit provided for future course.

Cancellation:
Courses may be cancelled due to insufficient registration or weather interferences. Notice will be given as soon as possible in the event of cancellation. Registrants will be provided the opportunity to apply their payment to a future training or receive a full refund in the event of a cancellation.

Disputed or Returned Payment:

For more information, please see the full Grievance and Refund Policy or the Cancellation Policy.